1. 14-day money-back guarantee
If ProFrame is not right for you, you may request a full refund within 14 days of your original purchase. This guarantee applies in addition to any statutory consumer rights you may have.
2. How to request a refund
Send your request through our contact page or email proframe@scmdigital.co.uk. Include the email address used at checkout, the plan purchased and enough information for us to locate the transaction. Do not send full payment-card details.
3. How refunds are processed
Approved refunds are returned to the original payment method through Stripe where possible. Your bank or card provider controls how long the credit takes to appear after Stripe processes it. Access associated with a refunded purchase may be withdrawn.
4. Subscription cancellation
Cancelling a subscription stops future renewal. Unless required by law or covered by the 14-day guarantee, cancellation does not normally refund a billing period that has already begun. You may continue to have access until the end of the paid period unless the purchase has been refunded.
5. Duplicate or unauthorised payments
If you believe you were charged twice or a payment was unauthorised, contact us promptly so we can investigate. You should also contact your payment provider if your card or account may have been compromised.
6. Contact
Questions about this policy can be sent to proframe@scmdigital.co.uk or by post to SCM Digital, Unit 137740, PO Box 7169, Poole, BH15 9EL, United Kingdom.